1. Product: really nice smart casual shoes, looking way more expensive than they really are, made of high quality materials, broke in very easily, extremely comfortable (I'm writing this review 8 months after purchase, mind you). Small tip: with burnished toe they look even more classy. One thing I would change is concave logo on the side. I'd rather not have it, to be honest; it's not something (no mater the brand) you see on good casual/dress shoes. On the other hand, logo on the sole, with "Animal and human friendly" tagline would be nice (would make convincing people that these REALLY are vegan shoes easier).
2. Service: great contact with Will, small problems with delivery (not Will's fault) were handled with professionalism (and beyond).
3. Summary: I will be back for more. Thanks, Will!